FREQUENTLY ASKED QUESTIONS

Email your requirements to [email protected] to get a FREE quote. we require approximate measurements along with the openings, style and colour preferences. The vast majority of our quotes are sent the same day.

Yes, Astraframe sell to both Trade & DIY Homeowners.

Astraframe is a supply only manufacturer and therefore do not offer an installation service.

We can however, recommend good local tradesmen who can complete the installation for you.

We will be able to provide the fitting costs (subject to survey) during the initial quotation so you are fully aware of all the costs before committing to an order.

The installers service includes completion of a site-survey to confirm exact manufacturing sizes and installation costs, Delivery of the products, and the installation of the products.

The installer will invoice you for payment on completion of the work.

Yes, Astraframe are one of the few manufacturers of uPVC windows, uPVC doors, Composite Doors, Conservatories, and more in Norwich.

We are not a speed manufacturer that churns out thousands of frames per week, Instead, we focus on the supplying premium quality products.

We offer a comprehensive guarantee as described below:

All products will be warranted for a period of 12-months. This will cover any defect in manufacturing but excluding fair wear and tear, misuse or accidental damage.

In addition to the above the profile itself is warranted for a period of 10-years backed by our profile suppliers against discoloration. The Sealed units will also be covered for 10-years against breakdown (condensation between the panes).

FENSA Building Regulation certificates certify the actual installation. Your installer should be able to issue a FENSA certificate. If not, or you are installing yourself, your local Building Control can certify your installation. More information: www.fensa.co.uk

Yes most windows & doors need trickle vents under the new 2022 Document F Building Regulations.

We can arrange delivery across Norfolk. Delivery is usually free depending on the size of the order and exact location. Ask for more details.

We aim to have your products manufactured and delivered in a matter of weeks depending on the product. It can take longer in busy periods or for special products. Please ask for more information.

Payments can be made via card using all major credit and debit cards, bank transfer, or cash.